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game is suddenly shutting down

goyenka7
goyenka7 Posts: 7

Level 2
edited August 2019 in Support
The game is great. But most of the time the game is suddenly shutting down. I was looking for a solution.
thanks

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hello @goyenka7
    We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

    Usually these issues are caused by a device error. But of course there are solutions.Tell me which device you are using?
    Please let me know..
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hello @goyenka7
    Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily. Check here https://play.google.com/store/apps/details?id=com.king.candycrush4&hl=en
    Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
    Check the game again. If you have the same problem, check the steps below.

    Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
    Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
    Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes on Android.

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, 
    Please do not hesitate to reach back out to me!
    Have a good day 

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hello @goyenka7
    We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

    Usually these issues are caused by a device error. But of course there are solutions.Tell me which device you are using?
    Please let me know..
  • goyenka7
    goyenka7 Posts: 7

    Level 2
    Thanks for trying to help sukanta I play games on an android phone.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hello @goyenka7
    Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily. Check here https://play.google.com/store/apps/details?id=com.king.candycrush4&hl=en
    Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
    Check the game again. If you have the same problem, check the steps below.

    Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
    Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
    Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes on Android.

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, 
    Please do not hesitate to reach back out to me!
    Have a good day 
  • borannrann669796
    borannrann669796 Posts: 168
    Hi
  • goyenka7
    goyenka7 Posts: 7

    Level 2
    hello

Hey! Would you like to give us your opinion?

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