I’m having the same problem and I have uninstalled and reinstalled 3 times. Very frustrating. U can “quit game” if u go into the little cogwheel once all moves r finished and it will take u to the map and u can re-enter and play. Is this a bug? Clearly I know how to use the app if I am at level 1699. It also shows no available bars or the other items I purchased. Please help.