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My game

mald12

Hello I played 68 yesterday. Game hang so I again download. I logged but level 1 my gold 50 is here .

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mald12

Thank you level 58

Sukanta_Biswas

@mald12
You are trying to log in to the wrong place.
Open game > Setting wheel > Profile > Log in with email (for kingdom )
Let me know..

Sukanta_Biswas

Hi, @mald12
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.🙏

I think you mistakenly registering, instead of logging in. Show a screenshot of the problem you are experiencing while logging in or Show ''my account '' menu if you are already logged in.
You can follow the step below.
Open game > Setting wheel > Profile > Log in with email (for kingdom )
Open game > Setting wheel > Profile > Continue with Facebook ( for facebook)
Let me know ..

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mald12

Thank you level 58

PummyRaj

mald12 said:

Sorry not helped

mald12 said:

I logged with emai and password

OK! Thank you for posting back

So, it looks like you have logged in though Kingdom account! Since you have created an account already, now to get back into the game, you will have to select "Log-In" option!

Because, the above screenshot you have shared shows that you are signing up again!! If you see on top of the screenshot you shared, underneath to "create your King account", you can see Log-In option.

Try that and let me know how it goes! But first, Exit out of everything --> Clear cache --> Restart device after 30 seconds and try to log-in again.

Will wait for your reply

Sukanta_Biswas

@mald12
You are trying to log in to the wrong place.
Open game > Setting wheel > Profile > Log in with email (for kingdom )
Let me know..

mald12

Sorry no facebook

Sukanta_Biswas

mald12

I logged with emai and password

mald12

Sorry not helped

PummyRaj

Hello @mald12, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear that you have lost level progress in your game!! Please follow this link to retrieve level progress https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest
---> select the option which suits your device

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Talk to you soon! Have a great rest of the Sunday!