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How do I retrieve my characters back?

I had 41 characters on my account forthe 2 devices I own but tried to put it on a 3rd device but now I only have 4 characters. Does anyone know how I can get them back?

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Hello @SmokeLbs and welcome to the Community

Have you saved your game via Facebook or Kingdom?
Here are a few steps that may help you get your characters and progress back. If not, make sure you have a good wifi connection on your new device, clear cache and cookies - The App needs to download the characters from scratch so that's why it might take a while.

If you still haven't receive them within the next 24 hours, please let us know!

Thanks and have a great day 🍒

Since you're here, don't miss our latest contest for extra free Gold and check out this news... Something sweet is coming!

Accepted answers

All comments

Hello @SmokeLbs and welcome to the Community

Have you saved your game via Facebook or Kingdom?
Here are a few steps that may help you get your characters and progress back. If not, make sure you have a good wifi connection on your new device, clear cache and cookies - The App needs to download the characters from scratch so that's why it might take a while.

If you still haven't receive them within the next 24 hours, please let us know!

Thanks and have a great day 🍒

Since you're here, don't miss our latest contest for extra free Gold and check out this news... Something sweet is coming!

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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 10, the latest level available is 9340. Enjoy the new content and have a sugar-crushing day! 🍭