KING Contradictions, Customer "Service"

DoubleB423DoubleB423 Posts: 48 ✭✭
Well, after being told by King that my gold bars were being sent to me right then, 24-40 hours later, they send me another email stating Sorry, you aren't getting them, nor your $ back.   I'm attaching emails for proof.   Now I've played and spent $ on King Games for years, but not anymore. The lady of the house, and my 2 sons that got to play and spend $ on King Games as well, will no longer be doing so either.  It was the worst customer "service" I believe I've EVER been through. 
Isn't there some rule about if a company says they are doing something for you, that they have to abide by that?  Anyone else had similar experiences with King customer "support" or customer "Service"??      

Comments

  • DoubleB423DoubleB423 Posts: 48 ✭✭
     Does anybody have any answers? 
  • QueenMiaQueenMia Posts: 5,886 Community Manager
    Hi there @DoubleB423 :waving:

    I am sorry to hear that was not a good experience for you. I am not sure what happened there but we will investigate. In the meantime, I'll take care of your issue. I've sent you a private message to ask for more information.

    I apologise for the inconvenience.
    Thanks for letting us know!

    Welcome to the King Community!
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  • ZaydenZayden Posts: 6
    Seems that the customer isn't always right, here @ King..   I'm sorry

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