Hello @Gaynor Hearty Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  I can understand how frustrating it can be when we cannot buy or use the Gold Bars for no specific reason and loosing level progress which we have worked so hard for!!  I am very sorry for the trouble you have been through!!! 

With regards to the "Green Circle", I have seen this complaint from few players but have not heard back from them again as the team will need few details from us to look into the issue as to why it is happening and how it is happening!  But without sufficient details from us (players), how can they investigate??

I have very briefly experienced this "green circle" issue couple of weeks ago.  But, it was an issue from my side as I was playing somewhere out and did not have proper internet connection.  Do you think Internet connection OR server issues can be one of the reason for you to experience it?  

If you don't think so, please provide these details for the team to look into it --> (1) Device you are using; (2) Logged in through Facebook OR Kingdom account; (3) What version you have; (4) you game user ID number, you can find it through This LINK 


And with regards to getting progress back of your game --  I am not sure what you did!  But, the Community Team has provided certain help links for us.  So, if this happens next time, you can certainly use this  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

Please provide those above needed details, so that I can escalate this issue to the Community Manager, so that they can look into it  

** IF you tap on "Type your Comment" box located below, you will be able to write back.  

Talk to you soon!  Have a great rest of the day/evening!