Candy Crush Friends Saga

Discussions
Latest news about Candy Crush Friends Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Off-topic

I have lost the progress I was at after action of new terms and it has put me back at the start

davepv

To Ask Your Question:

Accepted answers

All comments

Sukanta_Biswas

Hi @davepv
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

First of all, don't panic. Provided you've been saving your progress, you can recover it again. So the first step is to identify how you saved your progress before.

If you used a King profile, go to the settings menu and tap the orange King icon, then just submit the email address and password you saved when you set up your King profile. Once done, you should find your progress returns. If you'd like more guidance on how to create a King profile, a separate article about 'What is a King account and how do I create one?' can be found in this Help Center.

If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.

If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.

If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King profile or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!

Accepted answers

All comments

Sukanta_Biswas

Hi @davepv
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

First of all, don't panic. Provided you've been saving your progress, you can recover it again. So the first step is to identify how you saved your progress before.

Quick Links

Recent Announcements

Disappearing Events: Update Your Game to Version 5.0.0.0
Hi everyone, The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0. Let us know how the update works for you!
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 17, the latest level available is 9360. Enjoy the new content and have a sugar-crushing day! 🍭