Hi @jots73 - welcome to our friendly community. Did you purchase the piggy bank? If so there is a ‘trouble with purchase’ link to follow and contact player support. If not the GB are not free. They are an incentive to purchase at a lower price than normal via the store. Hope that helps 🙏🏻
Hi again @jots73 - okay thank you for letting me know. I believe the player support offices are located in the CET zone so hopefully they will be responding to you soon as they are about to get their day going!!