Candy Crush Friends Saga

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Candy Crush Friends Saga

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Why can’t I login, just on friends

For a few days I am not receiving lives and although my profile picture is showing, it's showing that I’m not logged in and won’t let me use either my King password or my new community password or Facebook. This is the only game affected out of all my King games. I have tried turning my iPad off. I don’t want to delete the game as I have passed several levels in the last few days. How can there be a connection problem just on this one game?

eded

Accepted answers

Sharon_Loose

Mattia_ said:

Mmm, @Sharon_Loose 🤔
An idea popped out in my mind, so I want to share it with you 😂 I don't know if this can help, I'm just trying 🤣

You can download the app in another device (like a computer or a smartphone) and log in with the same King/Facebook account to see if the current level and the general progress have been synchronised.
If so, then you can delete and install again the app on your iPad to see if the problem disappear.
If not, reply to this message and we will try to look for a new solution.

Hope this can help, have a nice day! 🍭

I logged in on my old iPad which I haven’t used to play Friends before and it was 12 levels behind my current level. I went back to my current iPad and after trying twice it let me log in to both King and Facebook. So although it wasn’t your intention that it would solve the problem at that stage...it has and I’m very grateful Mattia thank you 😊

All comments

Sharon_Loose

Mattia_ said:

Mmm, @Sharon_Loose 🤔
An idea popped out in my mind, so I want to share it with you 😂 I don't know if this can help, I'm just trying 🤣

You can download the app in another device (like a computer or a smartphone) and log in with the same King/Facebook account to see if the current level and the general progress have been synchronised.
If so, then you can delete and install again the app on your iPad to see if the problem disappear.
If not, reply to this message and we will try to look for a new solution.

Hope this can help, have a nice day! 🍭

Mattia_

Mmm, @Sharon_Loose 🤔
An idea popped out in my mind, so I want to share it with you 😂 I don't know if this can help, I'm just trying 🤣

You can download the app in another device (like a computer or a smartphone) and log in with the same King/Facebook account to see if the current level and the general progress have been synchronised.
If so, then you can delete and install again the app on your iPad to see if the problem disappear.
If not, reply to this message and we will try to look for a new solution.

Hope this can help, have a nice day! 🍭

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Sharon_Loose

Mattia_ said:

Mmm, @Sharon_Loose 🤔
An idea popped out in my mind, so I want to share it with you 😂 I don't know if this can help, I'm just trying 🤣

You can download the app in another device (like a computer or a smartphone) and log in with the same King/Facebook account to see if the current level and the general progress have been synchronised.
If so, then you can delete and install again the app on your iPad to see if the problem disappear.
If not, reply to this message and we will try to look for a new solution.

Hope this can help, have a nice day! 🍭

All comments

Mattia_

Sharon_Loose

Mattia_ said:

Mmm, @Sharon_Loose 🤔
An idea popped out in my mind, so I want to share it with you 😂 I don't know if this can help, I'm just trying 🤣

You can download the app in another device (like a computer or a smartphone) and log in with the same King/Facebook account to see if the current level and the general progress have been synchronised.
If so, then you can delete and install again the app on your iPad to see if the problem disappear.
If not, reply to this message and we will try to look for a new solution.

Hope this can help, have a nice day! 🍭

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Discussions
Latest news about Candy Crush Friends Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Level Help & Tips
Help for tricky levels!

Recent Announcements

🚨 Another Fix is Coming Soon: Events disappeared
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭