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Two Gifts rewarded, only one gift received

GameBoyGER
GameBoyGER Posts: 7

Level 2
in Support
Hi there! In Candy Crush Friends Iβ€˜ve rewarded a gift from the daily quest (blue box) and earned one bonus gift from the level (pink box). After completing the level I received only the pink box. The blue box from the daily quest disappeared to nowhere. Why? 😒

Best Answers

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @GameBoyGER
    We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.πŸ€—

    We're very sorry for your problem.Β According to your statement, you said you did not receive the map reward.
    Perhaps, for a temporary issue you may have missed the reward.Β But I would like some more information from you.
    What level were you playing?
    What is your game version ?
    What device you're using for this game ?
    Please let me know.
  • GameBoyGER
    GameBoyGER Posts: 7

    Level 2
    Hi @Sukanta_Biswas,

    thx for your answer.

    - this β€žbugβ€œ appears @ Level 451
    - my version of the Game: 1.25.6
    - my device: iPhone X, iOS 13.2.3


  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @GameBoyGER
    Map Reward is available after passing the episode's final level.Β That means you've got it at level 440, and after crossing the 460 level you get it again.πŸ˜‰
    Image result for CANDY CRUSH FRIENDS MAP REWARDS
  • GameBoyGER
    GameBoyGER Posts: 7

    Level 2
    Sorry, sorry but this is not the reward that I mean. I got two rewards by completing the map. The first is the reward that I get from time to time by completing the map. It appears at the beginning when I start playing the map. The second reward was from the daily quest. In this map I reached two goals. I competed the map and earned the randomized gift (pink box) AND I completed the daily quest and earned the blue box.

    At this point a bug appeared and I got only the pink box. The big blue box disappeared.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @GameBoyGER😊
    I will discuss your issue with our team.
    Keep playing to the next level, we will not make you sad.πŸ˜‰
    Thank you.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Answer βœ“
    Hi @GameBoyGER
    Please let me know your game IDΒ πŸ˜‰ Follow the link to find out how you will get your Game ID.
    https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
  • GameBoyGER
    GameBoyGER Posts: 7

    Level 2
    Hi @Sukanta_Biswas, πŸ‘‹

    my User ID is 1085360838 😎
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Answer βœ“
    Hi @GameBoyGERYour gift has been delivered to your game.πŸ˜€

  • GameBoyGER
    GameBoyGER Posts: 7

    Level 2
    Got it! πŸ˜‹ πŸ™πŸ» very mich!

    Have a nice day @Sukanta_Biswas πŸ˜„

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