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Queen jelly event disappeared (FIXED - Jan 10)

2456711

Answers

  • cinann16
    cinann16 Posts: 16

    Level 2

    Clearing cache and force stop dod not help. This is this morning.  
  • Jayssen
    Jayssen Posts: 11

    Level 2

    Oh look, another broken event that will come and go without King saying anything.....
  • Jayssen
    Jayssen Posts: 11

    Level 2

    ID 1019423651
    iOS
    Cleared cache, force stopped, updated

    No event countdown notice.
  • bearwithme
    bearwithme Posts: 16,686
    edited January 2020
    Hello @Hrg and welcome to our friendly community.  I am sorry to hear this happened to you.  Another player reported the same thing.  I will ask the CM to see what the problem may be.  In the mean time - can you please try a few things first?

    Sometimes the game gets temporarily hung up and a few simple steps can help you out.  
    Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

    Finally, shutdown the platform you are playing on for at least 10-15 seconds.  Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

    If none of this works - please comment below what platform - make & model and version of software you are using and also post your Game ID "Find Game ID Number".  Thank you.


  • bearwithme
    bearwithme Posts: 16,686
    I am bringing this to the CM's attention and will let you know what she says.
  • cinann16
    cinann16 Posts: 16

    Level 2

    Thank you
  • Mahiveche
    Mahiveche Posts: 763
    edited January 2020
    Hi @bearwithme
    I am having the same problem and was not able to resolve it even after doing all that you told us to do.

    I am playing on a Tablet ..Android version 4.4.2.

    My User ID is 7107073367.

    I hope you will be sble to resolve the problem, actually, I am sure you will  :3
    So thank you!




  • bearwithme
    bearwithme Posts: 16,686
    Hello @Hrg - the studio is looking into the issue - in the meantime you can check out some more info here:
     https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833 
  • bearwithme
    bearwithme Posts: 16,686
    edited January 2020
    Hello everyone @cinann16 @Jayssen @RamishaIntizar and @Mahiveche - the studio is aware of the problem and looking into it.  In the meantime you can find out more info in the thread below:
     https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833 

    Hello @Harma - we only use English here in the community so please comment again in English (you can use a translation app. if you need to) and we will be glad to help you.
  • Mahiveche
    Mahiveche Posts: 763
    Thank you dear @bearwithme for bearing me  :3 and helping me!


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