Queen jelly event disappeared (FIXED - Jan 10)

cinann16 · January 2020

Clearing cache and force stop dod not help. This is this morning.

Jayssen · January 2020

Oh look, another broken event that will come and go without King saying anything.....

Jayssen · January 2020

ID 1019423651
iOS

Cleared cache, force stopped, updated

No event countdown notice.

bearwithme · January 2020

Hello @Hrg and welcome to our friendly community. I am sorry to hear this happened to you. Another player reported the same thing. I will ask the CM to see what the problem may be. In the mean time - can you please try a few things first?

Sometimes the game gets temporarily hung up and a few simple steps can help you out.
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

If none of this works - please comment below what platform - make & model and version of software you are using and also post your Game ID "Find Game ID Number". Thank you.

bearwithme · January 2020

I am bringing this to the CM's attention and will let you know what she says.

cinann16 · January 2020

Thank you

Mahiveche · January 2020

Hi @bearwithme
I am having the same problem and was not able to resolve it even after doing all that you told us to do.

I am playing on a Tablet ..Android version 4.4.2.

My User ID is 7107073367.

I hope you will be sble to resolve the problem, actually, I am sure you will

So thank you!

bearwithme · January 2020

Hello @Hrg - the studio is looking into the issue - in the meantime you can check out some more info here:
https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833

bearwithme · January 2020

Hello everyone @cinann16 @Jayssen @RamishaIntizar and @Mahiveche - the studio is aware of the problem and looking into it. In the meantime you can find out more info in the thread below:
https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833

Hello @Harma - we only use English here in the community so please comment again in English (you can use a translation app. if you need to) and we will be glad to help you.

Mahiveche · January 2020

Thank you dear @bearwithme for bearing me

and helping me!

Queen jelly event disappeared (FIXED - Jan 10)

Answers

Categories