Queen jelly event disappeared (FIXED - Jan 10)

** Edited by CM - Unsupported Language **

DoubleB423

The event disappeared for me as well.
I will be taking the option to purchase anything out of the game.

caroi

The same happened to me

ID:7110064092
Android
Huawei Y9 2019
Clear cache.. Shutdown.. Force stop
Nothing...
Please.. do somthing

Thank you very much

Always a pleasure @Mahiveche! I’m here to help when I can. 😊💕🐨

Mahiveche

Thank you dear @bearwithme for bearing me

and helping me!

Hello everyone @cinann16 @Jayssen @RamishaIntizar and @Mahiveche - the studio is aware of the problem and looking into it. In the meantime you can find out more info in the thread below:
https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833

Hello @Harma - we only use English here in the community so please comment again in English (you can use a translation app. if you need to) and we will be glad to help you.

Hello @Hrg - the studio is looking into the issue - in the meantime you can check out some more info here:
https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833

Mahiveche

Hi @bearwithme
I am having the same problem and was not able to resolve it even after doing all that you told us to do.

I am playing on a Tablet ..Android version 4.4.2.

My User ID is 7107073367.

I hope you will be sble to resolve the problem, actually, I am sure you will

So thank you!

Thank you

I am bringing this to the CM's attention and will let you know what she says.

Hello @Hrg and welcome to our friendly community. I am sorry to hear this happened to you. Another player reported the same thing. I will ask the CM to see what the problem may be. In the mean time - can you please try a few things first?

Sometimes the game gets temporarily hung up and a few simple steps can help you out.
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

If none of this works - please comment below what platform - make & model and version of software you are using and also post your Game ID "Find Game ID Number". Thank you.

Jayssen

ID 1019423651
iOS

Cleared cache, force stopped, updated

No event countdown notice.

Jayssen

Oh look, another broken event that will come and go without King saying anything.....

Clearing cache and force stop dod not help. This is this morning.

After Update.. Event's Queen jelly has disapeard.. Please help me.. Im angry serious

After Update.. Event's Queen jelly has disapeard.. Please help me.. Im angry serious

Harma

** Edited by CM - Unsupported Language **

My user Id 101598767

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Accepted answers

QueenMia

All comments

Always a pleasure @Mahiveche! I’m here to help when I can. 😊💕🐨

Thank you very much

ID:7110064092
Android
Huawei Y9 2019
Clear cache.. Shutdown.. Force stop
Nothing...
Please.. do somthing

caroi

The same happened to me

DoubleB423

The event disappeared for me as well.
I will be taking the option to purchase anything out of the game.

** Edited by CM - Unsupported Language **

I haven 't the jelly event after actuallitation. What can i do? I have android phone

OctoberDragon

Jelly Queen notice disappeared for me also after update too. We've had no response to do with Olivia on holiday event not unlocking, and now this event not working. Hopefully we will get a response or fix at some point. My Id is 10154161222

marajayne

I also lost the notice about the jelly queen. I saw the update yesterday about it being a known issue, so I waited a day. Since the event is supposed to start today, I figured I'd say something. I play on an Android device. Did a force stop and reopen. Checked for updates. No good. User ID is below.

** Edited by CM - Unsupported Language **

Dear bearwithme
Please l'll waiting still
Do not solve my problem? (disapear event's Queen jelly)

Pleeeeass..
I'll waiting still to solve my problem..
Im so صد... 😣

Mimilka

** Edited by CM - Unsupported Language **

Loonsje83

I didn't get jelly queen of challenge ether after updating few days ago

Loonsje83

We're can I find my user ID waiting for jelly queen also grrrr

Mimilka

** Edited by CM - Unsupported Language **

Go to settings and tap on your profile.. Then Double tap on "king"

Loonsje83

Thx