Cezdiamond

Community Manager

Hello moving this to the Candy Crush Friends community :-) 

Hi @Saxi are you still having a problem with this level, which level is it? @Elsa is right, this is usually because the items you need to collect are now no longer on the board, but I cannot see clearly the board behind the pop up message. Let us know how you are getting on :-) 

I am really sorry that you did not receive your rewards, that is no good at all! I am going to add some goodies to your account now as a gesture of goodwill :-) Thanks @queenmia and @justplaying 

Hello everyone! The studio is aware of this and they are working on a fix for this. The issue seems to only be on Facebook at the moment, so if you are able to play on a mobile device you shouldn't find a problem with this level. Thanks a lot! 

I will move this thread to Candy Crush Saga area of our community :-) 

Thanks for passing on @firebombmarkus @TheRealHoneyBee I think the easiest thing to do would be to create a new account with the email address that you wish and then our customer care team can help you to move the progress to this new account. Sadly we cannot handle progress account issues in the community due to data…

Thanks everyone! We will be looking into this :) 

Hey Everyone! This should be fixed now, once you collect the first two cherries you will then see the rest :-) 

Hi everyone! We are seeing that some players now have their games in English instead of their own language, we are looking into this and we hope to have it fixed soon. Thanks! 

Hello everyone! On Facebook this has now been fixed, if you are experiencing the problem still on mobile please bare with us as we investigate this further. Thanks!