Cezdiamond

Community Manager

Hi both! Wow never seen this before, please try the troubleshooting tips from @Elsa and let us know how you get on :) Thanks! 

Hi Pieter- Welcome to our community! We really appreciate you taking the time to give us this feedback. You are right that our games do get tweaked and tested, however, when a level is found to be too difficult we will make it easier to pass. These tests are about finding a balance between fun and challenging. You will see…

Thanks everyone, you are not the first to make these suggestions. We will be sure to continue to pass this feedback on! Thanks so much! 

Hi everyone! Welcome to the community! We are unable to handle purchase problems in the community due to data reasons. Please see our full guide here on what to do if you have a purchase problem. Thanks! 

Welcome to the community! We are unable to handle purchase problems in the community due to data reasons. Please see our full guide here on what to do if you have a purchase problem. Thanks! 

Hi Loreen, Welcome to our community! Please see our full guide on how to restore your levels here. If you still need help there are instructions on how to contact our customer care team. Thanks! 

Hello Sargos, Our community is currently only available in English, if you cannot write in English please use our contact form here instead. Thanks! 

Hi LilyDayne- Welcome to the community! We are unable to handle purchase problems in the community. Please see our full guide here on what to do if you have a purchase problem. Thanks! 

Hi bayak007- Welcome to the community! Please check out this thread for a little more information on what to do if your game is freezing :-) 

Hello Lorlor1352, Welcome to the community! I am sorry for data reasons we do not handle refunds here. Please see this guide on how to resolve a purchase issue :-) Thanks!