Cezdiamond

Community Manager

Comments

  • Oh ....it’s back pink rosette.... Sorry about this, we are looking into this.
    in Cannot get out of Win Streak screen. Comment by Cezdiamond August 2018
  • Hi Jonijones669, I just notified @Cezdiamond that you responded again. Do you have more than one email account? Could the responses have gone somewhere else? Thanks, yes please check because it would seem that they do not receive your replies which we need to get to the bottom of.
    in where are my items that I paid for Comment by Cezdiamond August 2018
  • Seems fine for me at the moment, thx Thanks!
    in Diamonds not accumulating Comment by Cezdiamond August 2018
  • Hi C13, Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Thanks Elsa!
    in Booster purchase - money taken but package not received Comment by Cezdiamond July 2018
  • Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further. Thanks!
    in I am seriously angry. Comment by Cezdiamond July 2018
  • Thanks for the user ID #. I am going to send a message to Cez but she won't see it until Monday so hang in there. Thanks for passing on :-)
    in After 11june update I can't receive new levels stuck on 3395 Comment by Cezdiamond July 2018
  • Hi all! Thanks so much for the feedback we have now increased the number of moves form 16 to 22. Thanks a lot! Please make sure that your game is updated
    in 3498 Comment by Cezdiamond July 2018
  • I took a break from Candy Crush to let new levels be built, and came back to hyper horror. It makes me anxious to play now. Hate it. Please remove or make an option to turn off. Sorry about this, I have collected and passed on all of this feedback.
    in Is Your Candy crush Soda game running fast? Comment by Cezdiamond July 2018
  • How can i pass this level with little moves just 18 Hi we increased the number of moves from 16 to 18, but thank you for this feedback. We will pass it on :-)
    in 3498 Comment by Cezdiamond June 2018
  • Cezdiamond, I have no envelope icon? Hello Mary sorry for the confusion. This message was for Steve. Thanks!
    in Level 3488 Comment by Cezdiamond June 2018
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