Comments
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@Just Me I am going to credit your account for the GBs from the Piggy Bank. I have passed this on to our team but I will be completely honest we are unsure at the moment, we have not seen this happen before. More people will be in tomorrow so they too will take a look, sorry I cannot help you myself at the moment! Did you…
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Thanks so much for this @Just Me now we know your account and everything is safe, I will need to pass this on for more information as I am not sure what the problem is. Could you try one more thing and simply to log out of the Kingdom and log back in again? I will then pass this on and get this checked.
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Hello! Thanks for the ID I have checked your account and everything looks good in terms of your progress and game accounts. I am sorry about your Piggy Bank, is this still showing 0? The Buddy Challenge, has an opt out now can you double check that is not selected? Thanks so much!
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@Just Me please can you follow Elsa's link and let me know the numeric ID? This should contain 10 digits. Thanks!
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Hi @Frida I added these to your mobile device and I can see that you have not received these yet. Please can you open up the game on your iOS device and see if the rewards are there? If you cannot see these please let me know your game ID so that I can check that I have your current account? Thanks so much!
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Hi @JustMe I just want to check a few things as there are many threads and it is a little hard to follow - Do you see your Kingdom profile picture on the roadmap? - Do you have a strong Wifi connection? - Can you see your correct level? - Is the problem across multiple games?
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Thanks @Elsa @Frida I am sorry about this, let's put a sweet smile on your face again! I have added some tasty treats to your account :-)
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Hi Everyone- Thanks for sharing your thoughts with the community. These comments have been passed on. Thanks!
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Hi Florzinha- Could you confirm which version of the game you have installed on your mobile? I will then get this checked for you. Thanks a lot and thanks @Elsa
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Hi @JustMe I am sorry it appears that this question was lost and we did not see this update yet. I have added some goodies to your account as a gesture of goodwill! Thanks :-) Also a thanks to @Laura and @Elsa for flagging this!
