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I won the jackpot the other day and tried to claim the prize but then it said the app was having technical difficulties and to try again some other time. Please help, I have a screenshot of it. I think this is really unfair.
Hi @Frida I added these to your mobile device and I can see that you have not received these yet. Please can you open up the game on your iOS device and see if the rewards are there?
If you cannot see these please let me know your game ID so that I can check that I have your current account?
Thanks so much!
I just wrote to @Cez again to come back here to answer what was added.
Nothing was added
Thanks @Cez.
Thanks @Elsa
@Frida I am sorry about this, let's put a sweet smile on your face again! I have added some tasty treats to your account :-)
Thank you for the print screen Frida! I will elevate this to a King Admin and you should be hearing from her.
Hi Frida, can you please upload the print screen here as proof that it landed on the Jackpot? Once it's uploaded here I can elevate this to a King Admin but she will need to see the print screen.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
