Cezdiamond

Community Manager

Thanks @Laura @Jolpie Is this the City Challenge? Can I check if you are playing online and connected? Thanks! 

Hi Sherry! Please can you let me know which rewards you are not receiving? How many Gold Bars should be credited? How many times has this happened? Thanks!

Hi Giorgia- Thanks for letting us know. I am going to send you a private message so that I can check your account. Please look for the envelope icon in King Care, in the top right hand corner of your screen. Thanks!

Hello @Jorge in this case please follow the guidelines at the end of the Blog to contact our specialist team. Sadly we no longer handle problems relating to account's due to data reasons. Thanks!

Hello Mark- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…

Hi Alicia- Welcome to the community! I am sorry that you are having a problem passing level 2225, what is the end of level message? Please could you try and capture a screenshot of the end of level board so that I can escalate this problem? Many thanks! 

Hi Abigayle- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we…

Hi Scooterpie- Welcome to the community! All levels that are already available on Windows 10 need to be adapted for mobile operating systems such as iOS and Android, and, therefore, these versions are currently still behind the Windows 10 version. At the moment there are 3650 levels available on Windows 10 and 3590 on…

Hi Dylan! All levels that are already available on Windows 10 need to be adapted for mobile operating systems such as iOS and Android, and, therefore, these versions are currently still behind the Windows 10 version. The new levels should be released soon :-) Keep an eye on your device and its app store for the next…

Merci de nous avoir contactés. Nous sommes désolés, mais à l’heure actuelle, King Care est uniquement disponible en anglais et en espagnol