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If I earn them or purchase them the little bag with the gold bars are not getting added to my game, please fix this.
Its been happening for several weeks, I've passed many episodes while earning gold bars throughout, only the candy works, the gold bars are still not being added, weather though earning the gold bars or getting them as a prize for purchase or the bubble gum machine none of them are adding into my bars.
Hi Sherry!
Please can you let me know which rewards you are not receiving?
How many Gold Bars should be credited?
How many times has this happened?
Thanks!
Hello again. I will send this right on to the Moderators directly for you. Thank you for being so patient, and so kind. Also, thank you for writing again and letting me know that this wasn't solved yet for you. I will get right on this right now. Have a great day!
Thank you for your help, I still have not heard back from them for weeks now, not sure what to do next.
Hello Sherry. We can not handle those kinds of issues here in the forum, but you can go here Purchase Issues to ask about it. There is even a contact link on the bottom in case you need more information or help. Thanks for writing and have a nice day.
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