Cezdiamond

Community Manager

Comments

  • Thanks @Elsa for passing on @Robert I am really sorry that you have not received a reply from King. I would like to make things right and check your account. Can I confirm, did you lose items that you had in your account? Or did you not receive the items that you should have in the first place? I also wanted to ask if you…
    in I am seriously angry. Comment by Cezdiamond July 2018
  • Thanks @Chicken Slayer @Jo Ray I am very sorry about this, I have now added some goodies to your account! :-) Thanks!
    in BW3 - Tricksies Comment by Cezdiamond July 2018
  • Hi Dennis- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in Got a new phone and lost all my progressess Comment by Cezdiamond July 2018
  • Thanks @Marianne really useful feedback, I will pass this on to our team :-) 
    in Mr. Snappy’s Garden Comment by Cezdiamond July 2018
  • Thanks @Elsa @Patricia I can see a member of the customer service team has been in touch and added these items to your account :-) Thanks! 
    in Jackpot Candy Crush Comment by Cezdiamond July 2018
  • Hello Marianne- Thanks for the feedback, this feature is currently in test mode. You are right that you need to play the *last level available* in your progress, and each time you *win* or *fail* (you must fully play the level) that counts as 1 attempt towards your booster growing. We always love to hear feedback on our…
    in Mr. Snappy’s Garden Comment by Cezdiamond July 2018
  • Hi Paige- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in I am having trouble restoring my levels . Comment by Cezdiamond July 2018
  • Hi pupuliina- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select…
    in Lost account and cannot log in with my e-mail Comment by Cezdiamond July 2018
  • Hi Habzfan- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in How to retrieve my game? Comment by Cezdiamond July 2018
  • Hi Sbin- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
    in I went on candy crush a day or so after my app updated and my progress went down to level 11 from Comment by Cezdiamond July 2018
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