Laura_Grosvenor

Champion

I think I know what he is talking about. Are you talking about the gift bags you earn when you purchase something--the ones that show up on your nap and when you get to that level it opens and you get gold bars? I have one on my map right now. Cez definitely will have to look into this one. It could be a purchase issue,…

Hello Sam. I believe this is still a known issue, and I will pass this on to the Moderators so they can inform King that you are having this problem. Also, did you know that you can click on the icon on the right that looks like an arch and pick the icon on the top and that will take you to the last episode you were on?…

Hello Tamia. You will need to follow this link Progress Help to get help with this. On the bottom, there is also a contact form if you need more help. Just explain you lost your progress and they will get back to you. Thanks for writing and have a nice day.

Hello Barney. Can you try clearing all your History and then reconnecting to either FB or The Kingdom and see if it works. Thanks for writing and let me know. Have a good day.

Hello Ann. Can you try clearing all your History and then reconnecting to either FB or The Kingdom and see if it works. It may be an issue with your computer itself, which can't be fixed here. Thanks for writing and let me know. Have a good day.

Alison, this is already a known issue and King is aware of it. Thanks for writing and I will add this to the list for you. Have a good day.

The only thing that doesn't get transferred when you change devices is boosters, unless you have bought them. You do have to go here Purchase Issues to let them know what happened, but they will be restored. We can't do that because they need account info for it. Anything you have bought will show on your account,…

Hi again Tim. I have been playing for years and have gotten the Jackpot only twice in all that time, so the chances are very low. I have suggested that they change the algorhythm to make it so players have a better chance, but they didn't listen. Keep playing and good luck to you!

That is wonderful Steve! Congrats to you, and great job! Enjoy those boosters and keep on crushin' those candies! :)

David. You have to understand that the Team has many other complaints on many other levels to fix first. It takes time to fix, also. I suggest you go play a different game while this is being looked at by King if you can't be patient. Thanks for writing.