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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
My phone was damaged and replaced. I would like the boosters I purchased reinstated. I have screenshots with inventory. Can I send them ?
Ooops. My apologies to you Elsa. I missed that part. Thanks for the assist! To Tim, yes, when you follow that link that my fellow SuperStar and friend has posted, they can assist you in getting all those back. Just make sure you explain that you had bought these boosters and you should be good to go. I hope they get this fixed for you quickly so you can use your boosters!
The only thing that doesn't get transferred when you change devices is boosters, unless you have bought them. You do have to go here Purchase Issues to let them know what happened, but they will be restored. We can't do that because they need account info for it. Anything you have bought will show on your account, including gold bars. As for progress, they can do that here Contact King. They can only restore the levels with 2 stars, but you will get back to where you were. Please let me know how this turns out for you. Thanks again and have a great day.
All other data, progress, and purchases transferred in other games. King is ripping people off. I'm done with ALL King games.
Hi again Tim. I have been playing for years and have gotten the Jackpot only twice in all that time, so the chances are very low. I have suggested that they change the algorhythm to make it so players have a better chance, but they didn't listen. Keep playing and good luck to you!
I won't be spending any more money on this game. The money I spent in the past is what got me the boosters I had. I used Smart Switch which is supposed to transfer all data to new phone. This is a ripoff. Another issue, I've spun the wheel almost every day for over 5 years and never got the jackpot. What are the chances? I'm going to uninstall.
Hi guys, sorry for jumping in on this with you Laura, but I think he is referring to purchased items. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
Tim, once you switch devices, any boosters on the old device are lost because they are stored locally on the phone or tablet, etc. I can ask. Thanks for writing and have a good day.
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Hi I've completed level 21005 and would usually play the Star Tournament until Wednesday, but it's not available this week. Is this the same for everyone?
Good morning.How do you get past level 5781? Enjoy the day.
The above two is only part of the samples!
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
