Thank you for getting back to me, I'm not quite sure why I only have the 4, it did seem a little strange when I was seeing others with lots of characters but I thought maybe they had used in app purchases or something. I have enclosed a screenshot of my ID number :)
@PummyRaj hi! I do the daily quests and open any boxes that I get the opportunity to open, I haven't skipped any levels, I didn't even know that was a thing that you could do! I play each level until I pass it before moving onto the next level, I just fear I'm going to be completely stuck at this level now which means I…