QueenB

Community Manager

Comments

  • Hi @Anniseh, yes, I've seen the explanation and I will get back to you soon on that 😉
  • Thanks so much for all the honest feedback so far, it’s really helpful 🙏 A few of you mentioned that the previous message felt too vague or might not actually make things clearer. We’d love to test another variation with you.. What do you think about this version instead? “Don’t forget your widgets!” Would this feel…
  • @saygrays @SeesAlmonds, thanks for your patience here. Quick update: I’ve raised this with the studio and we’re currently investigating whether the “Tournament ended and claim reward” message and the new Star Tournament not starting are connected. It does look like there may be an issue affecting reward collection, which…
  • Hi @toshacollege2, This was indeed an issue which has now been fixed. A new version of the game was released with the correction, so you should be able to listen to your audiobooks while playing again. Please make sure your game is updated to the latest version (1.321.3.1). Visit the App Store / Google Play and check for…
  • Hi FletchyKay, welcome to the Community 😊 Thanks for explaining the situation clearly. First, could you confirm: Which device you’re using (Android or Apple) Your game app version (you can find this in the App Store) How much free storage your device currently has Also, please make sure the app is fully updated from the…
  • Hi MartaMG, welcome to the Community 😊 In most cases, Gold Bars don’t disappear on their own. They’re usually used for something in-game, like: Extra moves at the end of a level Continuing a win streak Unlocking features or offers Sometimes this can happen quickly without realizing it. Unfortunately, we can’t restore Gold…
  • Hi jopa2568, That’s a tricky one, because sending and receiving lives depends on how the game is connected. A few things you can try: Log out of the game (My Account → Log out) Fully close the app Restart your device Log back in again If you’re connected through Facebook, also check: Facebook Settings → Apps & Websites →…
  • Hi everyone, Sorry I almost missed this discussion! I’ve looked into what you’re describing regarding Star Tournament being stuck on “Tournament ended, claim reward” after level 21 485, and I’m currently checking internally to see if there’s an issue affecting some players. It does look like this may not be behaving as…
  • Hi 15163121761, Thanks for reporting this and that definitely shouldn’t be happening. Could you please share: A screenshot of the Takealot.com ad (if you’re able to capture it) Your Game ID (you can find it under Settings → Account & Help) That will help me flag it properly to the team so they can investigate the specific…
    in Adverts Comment by QueenB February 17
  • @snakegore999 I have to say, this is such a fun twist on Denize 🤩 turning her into recipes is not something I saw coming. The branding on the Pink Pitaya Lemonade is honestly iconic. If I had to pick just one… I think I’d go with the Pink Pitaya Lemonade. It feels the most “Denize” to me, bold, bright, and impossible to…