QueenB

Community Manager

Comments

  • Hello there, It sounds like there might have been an unexpected change in your Golden Bars balance. To better assist you, could you please provide us with a few more details? Specifically, if you've recently connected your game to a different device or if you've made any in-game purchases, those actions might have affected…
    in Golden bars Comment by QueenB August 2023
  • Hi there and welcome to the Community 😀 Could you share a screenshot of what you are seeing so we can have a closer look? Thanks 🙂
    in Why am I unable to buy bars Comment by QueenB August 2023
  • Hi there and welcome to the Community 😃 Can you specify what kind of rewards you are not getting? Have you completed any events, challenges any quests or any daily rewards and not received any rewards? In the meantime, there are few things you can try to make sure the game is working as it should. Make sure you're using…
    in Why am I not receiving any rewards? Comment by QueenB August 2023
  • Welcome to our Community @mpsa 🤗 We only use English in the King Community to ensure that everyone understands and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English; one of our members will be happy to help you. Thanks for your understanding, and have…
    in Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rule Comment by QueenB August 2023
  • Hey there, I completely understand your frustration, and I'm really sorry for the inconvenience you've experienced with your Sam's Sweet Streak in the game. Losing progress on such a significant streak is definitely disheartening, especially when you've put in so much effort to maintain it. Our team is aware of this issue…
    in My Sam's Sweet Streak reset when I was in first place Comment by QueenB August 2023
  • Hi there, This sounds very odd 🤔 do you mind sharing some screenshots of the screen when it greys out so we can have a look? Also, which device do you play on and what is the game app version you have installed? In the meantime, can you try restarting your device? Restarting your device (smartphone, tablet, etc.) can help…
    in My screen is greyed out and I cannot play any levels Comment by QueenB August 2023
  • Hi there, There are no issues that we are aware of but there are few things you can try out and see if it helps. Make sure you're using the latest version of the game app. Outdated versions might have compatibility issues that could prevent you from receiving lives. Close the game app completely and then reopen it. This…
    in I am not getting lives from friends anymore, is this a known issue? Comment by QueenB August 2023
  • Welcome 😃 We know the ads can come in handy but they will not always be available and not found in all player's games or on all devices. So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
    in can I activate adds? Comment by QueenB August 2023
  • HI there and welcome to the community 😀 So when you select Play Ad, nothing happens? Can you make sure your game app is up to date and if yes, try restarting your device which helps clear out old cache that might be causing this issue. If you need further assistance, don't hesitate to get intouch with our Player Support…
    in Why ads are not play for extra move, this issue occurs continue since 2 week, please solve this. Comment by QueenB August 2023
  • I'm very sorry to hear about this 🙁 In order to confirm that your rewards has not been received, get in touch with our Player Support Team through the game so they can have a look. HERE are the steps that will get you started and make sure you chose the correct topic! Hope this helps and a warm welcome to the Community 😉
    in About a recent contest Comment by QueenB August 2023
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