Comments
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Hi Pet Savers! Thank you so much for sticking with us during this time. We’d like to share the current status of the event issues: Missing Rewards in Weekly Contest 🔍 Status: The investigation is ongoing. Mystery Mountain/ The event isn’t showing or levels can’t be played Since unexpected issues are blocking smooth play,…
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Thanks again for sharing your great suggestions. We really appreciate it! 🙏 I hear you on the Market part. Having to wait a whole week to sell crops and then accidentally clicking can be so frustrating 😬 Regarding Gold Bars, the pop-up after failing a level is designed with a “Play On” button to make game experience…
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Thanks for sharing your thoughts! Yes, the Market is only open on Sundays but on the final Sunday of the event, it will stay open until September 30, so you’ll have extra time to sell more crops before Petopia ends 🙂
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Hi Pet Savers, We hear you 💙 The issues happening in the game right now are definitely out of the ordinary, and we truly appreciate you sharing your voices and frustrations about the game you love. We know this isn’t an easy time, especially with so many problems happening at once. Please know the Studio is working hard to…
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Great news, Pet Savers! The issue with Level 9126 has been fixed, so you can get back to spinning those pinwheels and rescuing pets 🐶🐱 Thanks a ton for your patience and for flagging this to us 🙏
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Hello! Hope you’re doing well, and thank you so much for your feedback! ☺️ We’d love to share it with the team for future improvements. Before we do, could you please provide a couple of screenshots showing the visual limitations, like when there’s no room to place new buildings? That would help us a lot! 🙏
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Hey there! Thank you for flagging this — yess, there was a mistake from our side. Now it's fixed! 😊
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Hi again! We’ve just checked on our end, and the new levels on Facebook should now be available. If the new content still isn’t showing in your game, can you please share a screenshot? That will help us investigate further!
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If you’re playing on Facebook, no extra action is needed. The game updates automatically once a release is out. This means you should have already received the new contest since last week 🤔 I’ll double-check this with the Studio!
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Thanks for the feedback! I guess with Catch the Troll you really need to stay fully focused on the event to pass all the levels and catch him. I tried playing 7 levels myself, and it’s definitely doable 😃
