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Hi! Please share a screenshot of how it looks. Cheers

in What is a "new frame"? Comment by Wunderbaum July 2017

Hi Carolyn! If you're not connected to Facebook in the game then check the settings icon (cog wheel in the corner) - from here you can connect to Kingdom and sync your levels back to your Kindle Fire :-) Cheers

in I've been playing on my phone for a couple years and have a Kingdom logon so I can keep my levels if Comment by Wunderbaum July 2017

Hi Craig! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Try clearing your browser cache and the game should work correctly again. Cheers

in An error has occured. We are doing our best to fix it, please try in a moment. Comment by Wunderbaum July 2017

Hi Olga! I normally check YouTube for videos on how to solve a specific level. This way I have an idea of how the level works. Many times there are also some great advice in the comments section. I did a quick search and found this video that might help you out: https://www.youtube.com/watch?v=J7deyHBSMiw Cheers :-)

in Lever 1828 Comment by Wunderbaum July 2017

Hi Nathalie! Try clearing your browser cache before starting the game and it should now work :-) Cheers

in the market does not open on my game when i play, it is like that since the begining, i really dont k Comment by Wunderbaum July 2017

Hi Gina! I haven't seen other players with the same issue. Which version of the game do you have installed? Do you have the game connected to Facebook? If yes then try playing the level there. Once completed your progress is synced back to your device and you can now continue from the next level. Cheers

in Level 2361 Comment by Wunderbaum July 2017

Hi Jude! I've seen the same for other levels. Looks like some levels gets changed over time. If you're checking YouTube videos then make sure you're using the Time search in order to search for the latest version. Cheers

in Why is there a difference in the number of moves, depending on the device used to play the level? Comment by Wunderbaum July 2017

Hi Siu! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Try clearing your browser cache and the game should load the correct level. Cheers

in why my office computer, home computer and mobile phone, the level is not the same? Comment by Wunderbaum July 2017

Hi Olga! Check this thread: https://care.king.com/en/candy-crush-saga/has-anyone-won-the-jackpot-on-the-spinning-booster-wheel-in-candy-crush Cheers

in Jackpot booster Comment by Wunderbaum July 2017

Hi Tenille! I haven't seen other threads about problems with Bubblegum Hill so it might be an issue you can solve by either updating the app or re-installing it. I suggest you start by checking for updates to the game on iTunes or Google Play. If the problem is still there then you should consider a re-install of the game:…

in Game crashed at end of bubblegum hill Comment by Wunderbaum July 2017

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