Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

An error has occured. We are doing our best to fix it, please try in a moment.

This error message has been what I get half the time for the past week. The rest of the time, I sometimes get the working Flash version of the game and I sometimes get the defective HTML5 version. Two things we know:

1) You guys can't even spell. It should say "occurred".

2) It won't be up "in a moment".

Accepted answers

All comments

Craig

Hi Craig!
Looks like the game was recently updated to a new format.
There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Try clearing your browser cache and the game should work correctly again.
Cheers

If it works some days and not others, that's clearly the fault of the site's bad programming and lack of testing, not my cache.

Craig

I tried an a similarly-configured machine and it ran Candy Crush with a URL looking like this:

https://apps.facebook.com/candycrush/?ccsfallback=true&count=0&fb_source=bookmark&fb_bmpos=_0&ref=bookmarks&_retry=1

Tried that URL on the machine that was having trouble and it worked fine, running the Flash-based game that works.

Wunderbaum

Hi Craig!

Looks like the game was recently updated to a new format.

There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

Try clearing your browser cache and the game should work correctly again.

Cheers

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Wunderbaum

Hi Craig!

Looks like the game was recently updated to a new format.

There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

Try clearing your browser cache and the game should work correctly again.

Cheers

Craig

I tried an a similarly-configured machine and it ran Candy Crush with a URL looking like this:

https://apps.facebook.com/candycrush/?ccsfallback=true&count=0&fb_source=bookmark&fb_bmpos=_0&ref=bookmarks&_retry=1

Tried that URL on the machine that was having trouble and it worked fine, running the Flash-based game that works.

Craig

Hi Craig!
Looks like the game was recently updated to a new format.
There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Try clearing your browser cache and the game should work correctly again.
Cheers

If it works some days and not others, that's clearly the fault of the site's bad programming and lack of testing, not my cache.

I am trying to make a purchase for a dollar 99 I do not know a password I do not have my password an
Why am I not allowed to make my purchase it has had me change my Google account password twice I don't know of any Candy crush password I changed it to* and it will not accept it I want to make a purchase $4.99 is that okay *Edited by CM:⛔️ That’s too much personal information - Our House Rules
Level 19400
heeft iemand tips? Niet te doen dit level…
Gift or card
i bey card when i entered the card do not work with me
Extras
Why don’t I get extra bonuses anymore, videos to watch, etc? Is it because I paid for gold bars a couple months ago? 😞
Connect with Facebook
Why do I have to reconnect my game to Facebook EVERY time I go to play? Even after a 10 minute gap I have to reconnect!!! Annoying

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…