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Xarly

Community Manager

Discussions

202

Comments

1862

Points

4481

Badges

36
Avatar

Xarly

Community Manager

Discussions

202

Comments

1862

Points

4481

Badges

36

Xarly Community Manager

About

Username
Xarly
Joined
Visits
1,554
Last Active
Roles
Member, Administrator
Points
4,481
Posts
2,064
Badges
36

Badges

First AnniversaryHidden Bob100 InsightfulsLegendIdol50 InsightfulsGlorious25 InsightfulsFamousDiamond Digger ExpertPepper Panic ExpertPyramid Solitaire ExpertScrubby Dubby Saga ExpertShuffle Cats ExpertCandy Crush Soda ExpertCandy Crush Jelly Expert25 Answers50 Answers5 Insightfuls10 Comments25 Comments50 Comments100 Comments150 Comments200 Comments300 CommentsDetective in the making5 Answers10 AnswersInsight GiverPopularPhotogenicName DropperFirst Dive2 Comments5 Comments

Comments

  • Hi both, Thanks a lot @Elsa for the awesome support here! I want to clear some things: First, this is indeed not a bug but working as intended. Gold bars and lives are hosted by our servers, boosters are hosted per device. This means that a new d…
  • That's great news for everyone! Today we celebrate three new awesome achievements: * Two new great members reach the 5.000 points mark: Congratulations @Nat09 and @kiara_wael and welcome to the 5K club! 50 Gold Bars will be sent to the game of you…
  • Hi @sofijamilosevic, Sorry for the delay, busy days! I've sent some compensation your way and we are sorry for the troubles. I can see though form your ID that you are back at passing levels so I didn't want to move your level progress since it see…
  • Hey @rdraper62, Thanks for the message and the question! Fishes are very tricky because the way they operate is random given the options that are of value (let's say for instance removing a blocker or popping a booster). That's why in certain occas…
  • Hi both, welcome to the Community! The forum you posted this on is about Candy Crush Soda Saga. By what you're saying it sounds like you are talking about Candy Crush Saga. I'll now move the thread there to make sure you get the support you need :)…
  • Hey @sana2445____ , The Community is only in English as it stands. I'll close this thread but you're more than welcome to participate in the Community in English (and we hope you do!). Cheers, Xarly
  • Hey @candysodacrusher , Keep the feedback coming! Both the good and the bad. We will make sure it keeps being sent to the studio. It's also important to know what is liked, just as much as it is to know what isn't. Cheers! Xarly
    in Level 3053 Comment by Xarly 8:43AM
  • Hi @HECTORBOSS, Love the question! The usual apps to be used would be any streaming app that you can use for mobile. Usually streaming for our games is not the biggest (although we would love to have a Community around streaming and would love to s…
  • Hi both! If you're having issues, I suggest you post them under Support (or check if others have to see our answers to them). Cheers! Xarly
  • Hi @amanda5701, Is your game up to date? There's currently no general issue affecting mobile with the experience you mention so I suggest you check our different troubleshooting guides, or that you restart both mobile and app (and make sure they're…
  • Hi @Yasvanti, I've already answered you on your previous post, so I will be closing this one to prevent duplications. Cheers, Xarly
  •  Hi @lspottsm , This is not a known issue! Is it during the ad? If so, it might be that your connection is too weak and the ad is not running well. I suggest checking with a stable WiFi connection and with your device up to date and coming back if …
    in freezing Comment by Xarly October 11
  • Hi @debbiej, Welcome to the Community and thanks for the screenshot, it really helps illustrate the situation! Clicking on the level you're at (595) doesn't work? If that's the case, this can be related to issues we're having on Facebook. We're d…
  • Hi @Yasvanti! I'm afraid there's no way of opting out of certain experiences in the game. We will send your feedback to the team but certain elements are core to the player experience. Cheers, Xarly
  • Hi folks, The time has come! We've had 3 pages of people mentioning what their favourite episodes are, and that's amazing! We can only reward 3 of you with Gold Bars though but, as always, stay tuned because there will always be new competitions t…
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