Can a tech get into my game and advance me?

whatalune

I have beaten level 139 in Jelly several times.  Each time, the game has crashed at that moment and not allowed me to advance.  When I open the game back up again, I have not progressed to 140, and I have to play 139 yet again.  I have a screenshot proving that I have beaten the level.  When I went through the webform on customer service, I received a generic email response basically telling me that no one would look at my concern unless I posted here.  Why even have a webform at all?

whatalune

I'm sure I met the minimum score - you can see I have the one star earned at the top left.  After the chat, they followed up by email.  The tech told me it is not possible for a King person to advance me to the next level.  I did eventually beat it and not have the game crash.  It's happened to me a few more times since then.  My device is old - I can't even reboot normally - it gets mad and won't start up again unless I leave it alone and pick it up later.  So I'm not expecting a tech fix unless I break down and spend the money on a new one.  BUT I think it's super lame that King won't/can't advance me a level if I've earned it.  Other game companies will do it.  They did gve me some gold bars for my trouble.

whatalune

I'm sure I met the minimum score - you can see I have the one star earned at the top left.  After the chat, they followed up by email.  The tech told me it is not possible for a King person to advance me to the next level.  I did eventually beat it and not have the game crash.  It's happened to me a few more times since then.  My device is old - I can't even reboot normally - it gets mad and won't start up again unless I leave it alone and pick it up later.  So I'm not expecting a tech fix unless I break down and spend the money on a new one.  BUT I think it's super lame that King won't/can't advance me a level if I've earned it.  Other game companies will do it.  They did gve me some gold bars for my trouble.