Create an account to get help, chat with other players, join contests, and share feedback.
Support — Get help here
Latest news about Candy Crush Jelly Saga
Win Gold Bars and more!
Help us make the game even sweeter
Hey Jelly players! 👋 We've seen your reports about Lives resetting to 0 and Lives not being received from friends, and we'd like to let you know that the Studio is currently investigating the issue. In the meantime, please keep the reports coming. They're incredibly helpful in understanding how many players are affected.…
Dear Players, We're aware of an issue where players outside Korea report receiving an erroneous pop-up mentioning Korea blocking access to the game, and/or a configuration error preventing them for opening the game, while playing on Facebook through an internet browser. Our Studio team's working on fixing the situation.…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of September 23, the latest level available is 10285 Enjoy the new content and have a Jellylicious day! 🍭
I am able to play now, but, I don't have any friends and the screen is to big.
Where are my friends and how do I get them back?
I just signed in so I can get my level back ? Also that is not my correct profile but help tool said to create and somebody would help
Pourquoi je ne reçois plus les vies de mes amis ? J'en avais toujours avant
Please, Please fix the current update bug. The screen is uncomfortably large and there are no gifts. Please reset the game for me and anyone else that's having to deal with this problem. It's making the game not fun. I don't play often like I used to. I'm getting to the point of not playing at all.
Я написал письмо в службу поддержки. В моём почтовом ящике ничего нет. Кратко. Я играл без регистрации. Появилось сообщение... сохранить прогресс... войти по электронной почте. Я вошёл. В итоге золото исчезло. У меня было больше 135 слитков, а теперь осталось всего 50! С начала недели я прошёл больше 45 уровней, а теперь у…
Now that the game is working again I can send friends lives but when i ask I get nothing before the debacle of the korea problem i could send lives and receive lives but now absolutely nothing. What's going on with this game?
My candy crush jelly has some how been removed on my FB shortcut page on my PC. I tried to get it back went to apps and webs found it hit view and it just shows when it was removed, Now I can play on FB games but I have no friends list and can not send or ask for lives, also lives that friends send I do not recieve. Surely…
My ticket id is 17051769 I want to transfer my progress to another device. But I can't remember my king account password.Evan though I tried to change that passweord, I didn't get reset link.Because of this I cannot transfer my progress to another device or change password.Also, the ending of my email address has changed…
I bought something for 2.99 and your company is charging me 50$ I will not pay that
Hello Could you please tell me when I’ll be able to receive the lives my friends send me? Sometimes the game gives me boosters when I reach certain milestones, but I often can’t make the most of them because I only get one extra life every 30 minutes. This makes it hard to enjoy playing, and it feels like I’m wasting the…
Create an account to get help, chat with other players and share feedback.