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Progress lost when I signed in to the kingdom
LeahBeeDee
Posts: 1
Level 1
in Support
I had to do a factory reset of my phone. Both regular Candy Crush and Soda remembered my progress when I signed in to the 'kingdom' but Jelly didn't, so now I am back to the start.
I don't know if I simply forgot to sign in on Jelly so it never synced my progress, or whether this is an error.
It is my favourite one to play and I was above 100 levels, can you help me? It would suck to start over...
Answers
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My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.
I apologise for this, rest assured this is being looked at to ensure that it does not happen again.
If you still have a query then feel free to use the site for help or post your question again so our community can assist you.
Kind regards,
Johnny
