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Where are the gold bars I ordered this morning?

Anna_Walther
Anna_Walther Posts: 1 Newbie

I ordered 100 gold bars via the Google Play Store this morning (10 hours ago), I received the Play Store confirmation and also the Paypal confirmation, but I never received the gold bars. I sent an e-mail to tech support almost instantly, but still haven't received the gold bars. I want the as soon as possible, after all I paid for them!!! Ticket-Id:2577911

Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Anna,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Jelly Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Anna,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Jelly Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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