In Candy Crush Jelly Saga ... it says I have 24 gifts/help from neighbors. but they are not there..

dwillis1123194

My gifts/help from neighbors show there are 24.. but when I click on envelope to accept them... Nothing is there... please fix... I really need to send and received gifts/plays ...

KingsPinn

I think it would be better to clear the cache as if these messages can't be accepted then they could be blocking new ones. Go through the steps here, clean up your browser and clear your cache and hopefully this ill work: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out