The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hey Loulou,
I explained the necessary steps here https://care.king.com/en/question/view.action?forumThreadPermalink=how-do-i-get-my-progress-back-719357453
Give them a try as this should to the trick.
Kindest regards,
Tony - King Care Team