game is unplayble

Nathan7937

I downloaded the game on my laptop and the game it mostly black and I cannot see where to press or how to start a game.

StuckInATree

If you have installed the game directly in Windows 10, give this a read: https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out

If you're playing in a browser instead, this should help: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers