4 times this week my game progress on Jelly Saga has gone from level 295 down back to game 1.

Patty_Norrbom

4 times this week my progress has disappeared and brings me back to level 1.  I am on level 295. I keep asking for help and it still does it

StuckInATree

As long as you actively connected your game to either Facebook or Kingdom, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again, the progress from the point where it was last synced will come up. Is that not happening for you?

Patty_Norrbom

I did connect to Facebook and it still didn't sync my game.  I am going to quit all King games if it doesn't get fixed