Can someone at King Care can sort out the glitch on free misty

Dianne_Sadler

 I have read many questions with othe users having the same issue can play level 1 the you get special puffler and it wont melt level 2  i have caught numerous pufflers in an attempt to move forward  

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Minions3

There are several people with the same problem. The ice isn't melting despite collecting the puffers. Mine currently says 7/1 but I cannot progress. 

Johnny_Ryall

Hello Dianne,

Could you please provide more information about the issue you are having.

I can see you are playing the 'Save Misty' event. Is this an issue in the game screen or on the map?

Please let me know.

Kind regards,

Johnny