Candy Crush Jelly Keeps crashing on android device.

Question

Hi guys, my candy jelly keeps crashing. I deleted + reinstalled it. I even started brand new! But every time I go in, its freezes& shows black screen & kicks me out! More then enough memory on phone + deleted some apps. All this started when I did an upgrade on jelly, now nothing works! Please help & thanks a million!

Maggie-12 · Answer

Hi Maggie- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game freezing. I can understand your disappointment.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Thank you very much! Will let you know!

Cezdiamond · Answer

Hi Maggie- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game freezing. I can understand your disappointment.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)