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Re: Candy Crush Jelly.
After resetting my FB password and logging out/in, all progress is lost on my iPad. My iPhone did not lose progress. Help?!
Thanks Elsa :-)
@Diane
Please could you try to clear the Safari cache first?
-Clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait a few seconds to clear the cache
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook by logging in again.
Let me know how you get on, thanks! :-)
Hi Diane, are you still having trouble getting back in on your iPad? I've reset my password many times and I don't lose the progress. If you are on your iPad just clear out the history. Then log out of Facebook and log back in. When you open the game if I remember correctly it's going to ask if you want to connect to Facebook after that if it's still not working please write back and we'll see what else can be done.
Hi Diane,
Jelly Saga normally locks to one game account and it can be tricky to release that connection.
I have seen other threads with the same issue and found that the below steps can get the mobile device back to your game account.
1) Delete the Facebook app and Candy Crush Saga on your device (please note that boosters and lives will be lost)
2) Close all tabs in your browser and clear the browser cache by going to Settings > Clear History and Website Data. Turn off the device and wait about 30 seconds to clear the cache
4) Turn on the device and download the game again from iTunes (please wait with installing the Facebook app)
5) Open Candy Crush Saga and you can now connect it to correct Facebook account.
6) Once you're connected you can proceed by reinstalling the Facebook app.
Cheers :-)
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Hi there! Is the Jelly Queen, Cupcake Carl or Licorice Larry cheating on you? Yeah, they do that almost every time and the only way to beat them is to player smarter than them. On many levels they have a small advantage, but you can still beat these levels by using your moves wisely and knocking your opponent off by making…
ya no me ofrecen más movimientos por ver anuncios y me empiezan a cobrar los lingotes de oro que claramente son difíciles de conseguir y por lo tanto empiezan a cobrar dinero para obtenerlos
Without a doubt, your algorithm is a sloppy piece of work. It’s really poorly made; you don’t fix the code, you don’t respond to the requests people make here. You guys are astonishingly incompetent.
I have not received the free daily boost for several days now. What the heck is going on???
how to
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of January 14, the latest level available is 9565. Enjoy the new content and have a Jellylicious day! 🍭