The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
I updated Candy Crush Jelly & lost all game progress, going back to 1!! How do I restore?
Sophie_Johnson
Posts: 3
Level 1
in Support
As above. Please help. Have deleted & re-booted plus downloaded again from Cloud but no luck. Help....
0
Answers
-
Hello Sophie,
Did you save your progress to Kingdom or connect with Facebook?
Please let me know and we can get you back on track.
Kind regards,
Johnny
0 -
I saved on Kingdom, not via Facebook. Can you help?
0 -
Is your game still connected to Kingdom. This is worth checking out.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
0 -
Yes, I did that but still no change.
0 -
Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
0
