I Lost my progress

Sara_Thomas

I  was on level 160, more or less, on candy crush jelly  and suddenly I went back to level 23.I tried everything logging in and out etc. please help.

Cezdiamond

Hi Sara- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Sara_Thomas

the problem has been solved for a short time, now, every time I make progresses and log in on facebook, the game gets me back to level 160!

Cezdiamond

the problem has been solved for a short time, now, every time I make progresses and log in on facebook, the game gets me back to level 160!

Hi Sara let me check your account again.