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I Lost my progress

Sara_Thomas
Sara_Thomas Posts: 4 Newbie
in Support

I  was on level 160, more or less, on candy crush jelly  and suddenly I went back to level 23.I tried everything logging in and out etc. please help.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Sara- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 

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  • Sara_Thomas
    Sara_Thomas Posts: 4 Newbie

    the problem has been solved for a short time, now, every time I make progresses and log in on facebook, the game gets me back to level 160!

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    the problem has been solved for a short time, now, every time I make progresses and log in on facebook, the game gets me back to level 160!

    Hi Sara let me check your account again.
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