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I Lost my progress

Sara_ThomasSara_Thomas Posts: 4
in Support

I  was on level 160, more or less, on candy crush jelly  and suddenly I went back to level 23.I tried everything logging in and out etc. please help.

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Sara- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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  • Hey! Would you like to give us your opinion?

  • Sara_ThomasSara_Thomas Posts: 4

    the problem has been solved for a short time, now, every time I make progresses and log in on facebook, the game gets me back to level 160!

    Flag · Helpful Woah! Sweet Love Haha
  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    the problem has been solved for a short time, now, every time I make progresses and log in on facebook, the game gets me back to level 160!

    Hi Sara let me check your account again.

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

    Flag · Helpful Woah! Sweet Love Haha
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