Experiencing a problem passing level 255 in Candy Crush Jelly Saga?

Cezdiamond

Hello Everyone! 

We have noticed a few posts regarding this level, thanks for sharing and we will be looking into this for you and we will share any updates here :-) 

If you have any questions or feedback on this level please comment on this post. 

Thanks! 

Nicholas_Howard

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

it did not work for me. i am using mobile game. i reset the game and the phone.

Kris_Eide

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

I shut my iPad all the way down and restarted. It is still not working for me.

Helen_Keegan

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Not working for me either. If we delete the game and reinstall will we lose all our coins and bonuses accumulated?

John_Dyer

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Still not working for me either. If I delete the app and re-download it will I lose all my previous levels?

Cap26

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Pleaseeeeee can you fix it? I've been waiting days !!

Evolv3

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Same here. Not working properly

Sodoit27_

I am also having trouble with this level. It is still going down instead of across in my game, too and has been for several days. I am playing the game on an iPad with iOS 10.3.2. It is very frustrating.

Same here

Elisa_Picson

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Still not working for me either

Zuzana_Hircova

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

If I delete the app from the phone, doesn't that mean I will loose all the game progress? I don't have it synched with Facebook

Johnny_Ryall

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

You will need to save your progress by connecting with Facebook or the Kingdom.

Kris_Eide

I found a way around it.  I had the problem with my iPad, so I was curious to see if the problem existed on my iPhone.  It didn't!  I passed the level in one try and went back to the iPad and it is now on 256. So if you have another device, see if it will work on it.  

Thanks for this comment. I did that too and it now works.

Vikki_Kaczmarek

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

I have uninstalled and reinstalled and checked for updates. Synced with Facebook , done everything possible. It is still not allowing tier 2 & 3 which is needed to bring down the jelly. Skips those tiers and goes directly to tier 4.

Fawnagail

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Still not working for me either and I do not want to loose all my coins and rewards

Fawnagail

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

I deleted and reinstalled and still no luck, please fix this game!

Fawnagail

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Mine did not update having the same problem