Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Get help & check the FAQs
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Experiencing a problem passing level 255 in Candy Crush Jelly Saga?

Hello Everyone!

We have noticed a few posts regarding this level, thanks for sharing and we will be looking into this for you and we will share any updates here :-)

If you have any questions or feedback on this level please comment on this post.

Thanks!

Accepted answers

All comments

Richard-13

Thank you all for your patience, I have some great news.
In the next 2 weeks a new update for Candy Crush Jelly Saga will be released which fixes this issue.
If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then Facebook and King.com will be updated automatically.
Kind regards,
Johnny

This is beyond a joke, i still cant get past this level, i have lost several items as i clicked on them after last two updates thinking this is solved. IT IS NOT.I have even tried logging on to a laptop and going via facebook, i have tried deleting the app and reinstalling, nothing.Really frustrating

Jan_Peters

Thank you all for your patience, I have some great news.
In the next 2 weeks a new update for Candy Crush Jelly Saga will be released which fixes this issue.
If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then Facebook and King.com will be updated automatically.
Kind regards,
Johnny

I am still experiencing the problem, cannot progress through level 255

Tony_Mc

I took the advice, deleted app and reinstalled for my mom. Ended up routing her back to Level 1! I tried to log in using her Facebook account but it didn't help.

Thank you for posting this here on King Care Tinkyyo. I am sorry your mom lost her progress in Candy Crush Jelly Saga.I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.Kindest regards,Tony - King Care Team

Fawnagail

I found a way around it. I had the problem with my iPad, so I was curious to see if the problem existed on my iPhone. It didn't! I passed the level in one try and went back to the iPad and it is now on 256. So if you have another device, see if it will work on it.

Did not work for me

Fawnagail

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Not working

Fawnagail

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

I have deleted and reinstalled 3 times on my iPad..... still will not wor

Sarah_Baker-2

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

Even with the update it still doesn't work.I'm on iPhone 6 mobile app

Kay_Lupa

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

None of that works

Fawnagail

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Mine did not update having the same problem

Fawnagail

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

I deleted and reinstalled and still no luck, please fix this game!

Fawnagail

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Still not working for me either and I do not want to loose all my coins and rewards

Vikki_Kaczmarek

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

I have uninstalled and reinstalled and checked for updates. Synced with Facebook , done everything possible. It is still not allowing tier 2 & 3 which is needed to bring down the jelly. Skips those tiers and goes directly to tier 4.

Kris_Eide

I found a way around it. I had the problem with my iPad, so I was curious to see if the problem existed on my iPhone. It didn't! I passed the level in one try and went back to the iPad and it is now on 256. So if you have another device, see if it will work on it.

Thanks for this comment. I did that too and it now works.

Johnny_Ryall

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

You will need to save your progress by connecting with Facebook or the Kingdom.

Zuzana_Hircova

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

If I delete the app from the phone, doesn't that mean I will loose all the game progress? I don't have it synched with Facebook

Elisa_Picson

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Still not working for me either

Sodoit27_

I am also having trouble with this level. It is still going down instead of across in my game, too and has been for several days. I am playing the game on an iPad with iOS 10.3.2. It is very frustrating.

Same here

Evolv3

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Same here. Not working properly

Cap26

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Pleaseeeeee can you fix it? I've been waiting days !!

John_Dyer

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Still not working for me either. If I delete the app and re-download it will I lose all my previous levels?

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New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Nicholas_Howard

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

it did not work for me. i am using mobile game. i reset the game and the phone.

Kris_Eide

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

I shut my iPad all the way down and restarted. It is still not working for me.

Helen_Keegan

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Not working for me either. If we delete the game and reinstall will we lose all our coins and bonuses accumulated?

John_Dyer

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Still not working for me either. If I delete the app and re-download it will I lose all my previous levels?

Cap26

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Pleaseeeeee can you fix it? I've been waiting days !!

Evolv3

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Same here. Not working properly

Sodoit27_

I am also having trouble with this level. It is still going down instead of across in my game, too and has been for several days. I am playing the game on an iPad with iOS 10.3.2. It is very frustrating.

Same here

Elisa_Picson

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Still not working for me either

Zuzana_Hircova

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

If I delete the app from the phone, doesn't that mean I will loose all the game progress? I don't have it synched with Facebook

Johnny_Ryall

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

You will need to save your progress by connecting with Facebook or the Kingdom.

Kris_Eide

I found a way around it. I had the problem with my iPad, so I was curious to see if the problem existed on my iPhone. It didn't! I passed the level in one try and went back to the iPad and it is now on 256. So if you have another device, see if it will work on it.

Thanks for this comment. I did that too and it now works.

Vikki_Kaczmarek

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

Fawnagail

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Still not working for me either and I do not want to loose all my coins and rewards

Fawnagail

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

I deleted and reinstalled and still no luck, please fix this game!

Fawnagail

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Mine did not update having the same problem

Kay_Lupa

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

None of that works

Sarah_Baker-2

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

Even with the update it still doesn't work.I'm on iPhone 6 mobile app

Fawnagail

Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny

I have deleted and reinstalled 3 times on my iPad..... still will not wor

Fawnagail

Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Not working

Fawnagail

I found a way around it. I had the problem with my iPad, so I was curious to see if the problem existed on my iPhone. It didn't! I passed the level in one try and went back to the iPad and it is now on 256. So if you have another device, see if it will work on it.

Did not work for me

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Ideas
Help us make the game even sweeter

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Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭