Experiencing a problem passing level 255 in Candy Crush Jelly Saga?

Kay_Lupa

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

None of that works

Sarah_Baker-2

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

Even with the update it still doesn't work.I'm on iPhone 6 mobile app

Fawnagail

Hello all,

If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.

Thank you,

Johnny

I have deleted and reinstalled 3 times on my iPad..... still will not wor

Fawnagail

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

Not working

Fawnagail

I found a way around it.  I had the problem with my iPad, so I was curious to see if the problem existed on my iPhone.  It didn't!  I passed the level in one try and went back to the iPad and it is now on 256. So if you have another device, see if it will work on it.  

Did not work for me

Tony_Mc

I took the advice, deleted app and reinstalled for my mom. Ended up routing her back to Level 1! I tried to log in using her Facebook account but it didn't help.

Thank you for posting this here on King Care Tinkyyo. I am sorry your mom lost her progress in Candy Crush Jelly Saga.I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.Kindest regards,Tony - King Care Team

Jan_Peters

Thank you all for your patience, I have some great news.

In the next 2 weeks a new update for Candy Crush Jelly Saga will be released which fixes this issue.

If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then Facebook and King.com will be updated automatically.

Kind regards,

Johnny

I am still experiencing the problem, cannot progress through level 255

Richard-13

Thank you all for your patience, I have some great news.

In the next 2 weeks a new update for Candy Crush Jelly Saga will be released which fixes this issue.

If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then Facebook and King.com will be updated automatically.

Kind regards,

Johnny

This is beyond a joke, i still cant get past this level, i have lost several items as i clicked on them after last two updates thinking this is solved. IT IS NOT.I have even tried logging on to a laptop and going via facebook, i have tried deleting the app and reinstalling, nothing.Really frustrating