After I pass one level, the progress is not saved and I go back to the same level again. why?

Question

This already happened to me three times. I pass the level, play the next one, but when I Acess Jelly Saga again it goes back to the level before. I play on my PC only.

Johnny_Ryall · Answer

Hello Gaby,

I'm sorry to hear that this is happening.

Could you please follow the steps here and let me know if this resolves the issue.

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Thanks,

Johnny