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Candy Crush Jelly not loading on Facebook

Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
in Support

I am at CC Jelly Level 900. I cannot load the game in Facebook ("You have experienced an error which we are working hard to fix. Please try again in a moment.") Usual cache clearing/rebooting/different browsers do not help. Loading on iPad is fine (though game play often exits to black screen). Previously, such problem fixes itself in a week or so but this time it has been almost 3 weeks. Please help. Many thanks.

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Answers

  • Tony_McTony_Mc Posts: 4,138 Level 3

    Hi Henry Hm Chan,

    Thank you for posting this here on King Care.

    Are you still experiencing difficulties in loading Candy Crush Jelly Saga on Facebook on your PC?

    Please follow all the steps as indicated here https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out.

    Please let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

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  • Hey! Would you like to give us your opinion?

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3

    Thks, the problem fixes itself. This seems to happen everytime new levels are added to CC Jelly AND the player is at the highest level. Pls fix this problem permanently.

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