Candy Crush Jelly won't load.

Sue_Wilson-4

My candy crush jelly has been down for a couple days.  I play on Facebook.  The problem is I can log on under another user, my mom,  and the game plays fine.  I have checked all my settings and get nowhere.

Sue 

Laura_Grosvenor

Hello Sue! There has been some issues with CCJelly not loading, but I have some good news! I was just informed (and I have confirmed) that the King team has now fixed this issue!! You can try it yourself now, and it should load just fine. I can confirm that it is indeed fixed. Good luck and thank you so much for being patient! If you are still having problems, you can try the normal troubleshooting (making sure you are connected to FB or the Kingdom, clearing your cache, and even uninstalling/reinstalling and then reconnecting your game) and hopefully, you will be back to crushing that Jelly in no time. I hope you have a wonderful day! Thank you for writing to King Care!