Again misty Is not released after finishing level 5 in the quest

Ariane

Finished level 5 in the misty quest with 3 stars, but she is still stuck in the ice and No rewards were given. This also happened with the monklin quest last week.... please fix this bug king or dont give us quests to play because this really is frustrating.

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JustPlaying

I am really sorry for the delay in getting back to you. I can see that quite some time has passed, are you still experiencing a problem?