Candy Crush Jelly sage will freeze when the music starts. I tried other computers and platforms.

Gabriele_Steffen

Candy Crush Jelly sage will freeze when the music starts. I tried other computers and browsers. Cookies have been deleted, Adobe is updated. Problem started about 1 week ago. 

Laura_Grosvenor

Hello Gabriele! There has been some issues with CCJelly not loading, but I have some good news! I was just informed (and I have confirmed) that the King team has now fixed this issue!! You can try it yourself now, and it should load just fine. I was playing earlier (darned Jelly Queen level) and I can confirm that it is indeed fixed. Good luck and thank you so much for being patient! If you are still having problems, you can try the normal troubleshooting (making sure you are connected to FB or the Kingdom, clearing your cache, and even uninstalling/reinstalling and then reconnecting your game) and hopefully, you will be back to crushing that Jelly in no time. I hope you have a wonderful day! Thank you for writing to King Care!

Laura_Grosvenor

Hello Gabriele! There has been some issues with CCJelly not loading, but I have some good news! I was just informed (and I have confirmed) that the King team has now fixed this issue!! You can try it yourself now, and it should load just fine. I was playing earlier (darned Jelly Queen level) and I can confirm that it is indeed fixed. Good luck and thank you so much for being patient! If you are still having problems, you can try the normal troubleshooting (making sure you are connected to FB or the Kingdom, clearing your cache, and even uninstalling/reinstalling and then reconnecting your game) and hopefully, you will be back to crushing that Jelly in no time. I hope you have a wonderful day! Thank you for writing to King Care!